Create experience / journey maps, wireframes, service blueprints, storyboards, user flows, concept cars, prototypes, usability testing strategy and plans.

Plan and facilitate in-person or virtual workshops and ideation sessions to unpack direction or strategies and lead design activities from design thinking, systems thinking to program and project planning.

Define and run user and stakeholder interview sessions. Define service blueprints, digital product experience / service architecture, roadmap and models to design, create and scale innovation.

Help innovate human-centric digital services and products, to vastly improve the business and customers’ or employees’ lives. Create the “big ideas” and vision that will catapult user experience and client business to new levels.

Design with or lead your team of designers and user researchers, while partnering with product management, engineering, and other teams to design and create impactful solutions.

Work with your leadership and teams across the organization to understand and develop a UX team and processes that will deliver quality designs at velocity for your business.